Year to date monthly stats · 2026
John
Gives more assists than anyone on the team — 28 tickets and 37 chats supported so far.
- 64.6
- August score
- 76.3
- YTD average score
- 81.5
- Best month · March
- 1,814
- YTD tickets
- 329
- YTD chats
- 0:29:42
- Chat AHT
Trend
Overall score and QA
Solid line is the overall score, dashed line is QA.
Volume
Ticket and chat output
Stacked to the combined monthly total.
- Chats
- Tickets
Support
Assists and escalations
Received versus given, month by month.
- Assists given
- Chat assist received
- Ticket assist received
Handle time
0:29:42
Average across 20 chats, under manager Allan B.
Year to date
- 65
- Assists given
- 0
- Callbacks
Full record
Year to date monthly stats · 2026
January through August.
| Month | Overall score | Ticket output | Chat output | Combined output | Tix assist received | Chat assist received | Callback | Tix assist given | Chat assist given | QA |
|---|---|---|---|---|---|---|---|---|---|---|
| January | 80.8 | 260 | 45 | 305 | 3 | 0 | 0 | 3 | 2 | 99 |
| February | 80.9 | 237 | 46 | 283 | 6 | 0 | 0 | 5 | 2 | 100 |
| March | 81.5 | 277 | 37 | 314 | 9 | 0 | 0 | 7 | 3 | 98 |
| April | 76.8 | 214 | 31 | 245 | 3 | 1 | 0 | 2 | 11 | 95.2 |
| May | 72.7 | 225 | 29 | 254 | 7 | 0 | 0 | 4 | 6 | 92.9 |
| June | 75.2 | 238 | 48 | 286 | 5 | 0 | 0 | 1 | 2 | 96 |
| July | 77.8 | 219 | 62 | 281 | 5 | 0 | 0 | 2 | 7 | 100 |
| August | 64.6 | 144 | 31 | 175 | 5 | 1 | 0 | 4 | 4 | 100 |