Year to date monthly stats · 2026
Brian
Climbed from a 71.4 January to a 88.7 May peak with QA never dropping below 91.
- 75.8
- August score
- 79.0
- YTD average score
- 88.7
- Best month · May
- 2,058
- YTD tickets
- 403
- YTD chats
- 0:37:39
- Chat AHT
Trend
Overall score and QA
Solid line is the overall score, dashed line is QA.
Volume
Ticket and chat output
Stacked to the combined monthly total.
- Chats
- Tickets
Support
Assists and escalations
Received versus given, month by month.
- Assists given
- Chat assist received
- Ticket assist received
Handle time
0:37:39
Average across 12 chats, under manager Allan B.
Year to date
- 5
- Assists given
- 0
- Callbacks
Full record
Year to date monthly stats · 2026
January through August.
| Month | Overall score | Ticket output | Chat output | Combined output | Tix assist received | Chat assist received | Callback | Tix assist given | Chat assist given | QA |
|---|---|---|---|---|---|---|---|---|---|---|
| January | 71.4 | 148 | 69 | 217 | 4 | 0 | 0 | 0 | 0 | 91.3 |
| February | 75.4 | 202 | 70 | 272 | 4 | 0 | 0 | 0 | 0 | 96.4 |
| March | 80.8 | 280 | 69 | 349 | 8 | 0 | 0 | 1 | 0 | 95.5 |
| April | 75.5 | 195 | 34 | 229 | 2 | 0 | 0 | 1 | 0 | 98.1 |
| May | 88.7 | 367 | 66 | 433 | 7 | 0 | 0 | 0 | 0 | 98.6 |
| June | 80 | 282 | 50 | 332 | 4 | 2 | 0 | 0 | 2 | 100 |
| July | 84.7 | 307 | 28 | 335 | 7 | 1 | 0 | 0 | 1 | 99.3 |
| August | 75.8 | 277 | 17 | 294 | 8 | 0 | 0 | 0 | 0 | 100 |