Team Allan ScoresTeam Allan Scores

Reporting year 2026 · January – August

Every score,
plotted month
by month.

A single board for Team Allan's overall score, ticket and chat output, assists received and given, callbacks, QA and average handle time — charted for all five reps and set against the wider WPS floor.

August board Open a rep page
75.5
August team score
1,589
August combined output
14,225
Year-to-date combined

Team Allan

August stats

Five reps, ranked by overall score for the month of August 2026.

Ranked

Overall score

August 2026

0 25 50 75 100 Freddie Camille Arnold Brian John

Full board

Every August column

Chat QA was not recorded this month.

Name Score Ticket out Chat out Combined Tix assist rec Chat assist rec Callback Tix assist given Chat assist given Ticket QA
Freddie 81.3 304 89 393 21 1 0 0 0 100
Camille 80.1 292 70 362 21 2 0 0 0 100
Arnold 75.8 306 59 365 10 1 2 0 2 93.3
Brian 75.8 277 17 294 8 0 0 0 0 100
John 64.6 144 31 175 5 1 0 4 4 100

Manager: Allan B

Average handle time

Chat AHT against chats handled. Shorter bars are faster resolutions — Freddie closes the most chats at the quickest average, while Brian carries the longest sessions on the lowest volume.

210 chats handled across the team
  • Freddie0:20:32
    75 chats
  • Camille0:25:09
    44 chats
  • John0:29:42
    20 chats
  • Arnold0:32:46
    59 chats
  • Brian0:37:39
    12 chats

Individual boards

Open any rep for their full 2026 monthly table, score trend, output split, assists and QA.

Freddie

Highest chat volume on the team with a flawless QA close to the quarter.

81.3
Aug score
393
Combined
0:20:32
AHT

Camille

Opened 2026 with the strongest score on the team and holds four perfect QA months.

80.1
Aug score
397
Combined
0:25:09
AHT

Brian

Climbed from a 71.4 January to a 88.7 May peak with QA never dropping below 91.

75.8
Aug score
294
Combined
0:37:39
AHT

Arnold

Top combined output year to date and the team's most consistent callback handler.

75.8
Aug score
365
Combined
0:32:46
AHT

John

Gives more assists than anyone on the team — 28 tickets and 37 chats supported so far.

64.6
Aug score
175
Combined
0:29:42
AHT

Year to date, all five side by side

Overall score and combined output for January through August 2026.

Overall score

  • Arnold
  • Brian
  • Camille
  • Freddie
  • John
Jan Feb Mar Apr May Jun Jul Aug 60 70 80 90 100

Combined output

  • Arnold
  • Brian
  • Camille
  • Freddie
  • John
Jan Feb Mar Apr May Jun Jul Aug 0 150 300 450 600

Running stats

Whole WPS Team August Stats

Twelve reps across the floor, ordered by overall score. Team Allan members are marked in lime. Chat QA was not recorded for August.

Rank Name Score Ticket Chat Combined Tix assist rec Chat assist rec Callback Tix assist given Chat assist given Ticket QA
01 Cherry 90.4 439 72
511
9 0 0.75 0 0 98.9
02 Yesid 86.5 303 147
450
10 3 5.75 0 0 100
03 Diego 86.2 450 41
491
11 2 3.75 1 5 92.9
04 Freddie 81.3 304 89
393
21 1 0 0 0 100
05 Camille 80.1 292 70
362
21 2 0 0 0 100
06 Juan 78.5 159 128
287
14 5 6.5 0 1 97.2
07 Jimmy 77.4 293 87
380
28 9 1 0 1 94.3
08 Arnold 75.8 306 59
365
10 1 2 0 2 93.3
09 Brian 75.8 277 17
294
8 0 0 0 0 100
10 Alex 69.1 184 27
211
11 0 0.75 0 2 100
11 John 64.6 144 31
175
5 1 0 4 4 100
12 Hania 62.1 75 36
111
17 0 0 0 0 100