Year to date monthly stats · 2026
Arnold
Top combined output year to date and the team's most consistent callback handler.
- 75.8
- August score
- 84.6
- YTD average score
- 91.8
- Best month · April
- 2,608
- YTD tickets
- 566
- YTD chats
- 0:32:46
- Chat AHT
Trend
Overall score and QA
Solid line is the overall score, dashed line is QA.
Volume
Ticket and chat output
Stacked to the combined monthly total.
- Chats
- Tickets
Support
Assists and escalations
Received versus given, month by month.
- Assists given
- Chat assist received
- Ticket assist received
Handle time
0:32:46
Average across 59 chats, under manager Allan B.
Year to date
- 15
- Assists given
- 6.75
- Callbacks
Full record
Year to date monthly stats · 2026
January through August.
| Month | Overall score | Ticket output | Chat output | Combined output | Tix assist received | Chat assist received | Callback | Tix assist given | Chat assist given | QA |
|---|---|---|---|---|---|---|---|---|---|---|
| January | 78.4 | 266 | 68 | 334 | 7 | 0 | 0 | 0 | 0 | 92.5 |
| February | 77.1 | 210 | 95 | 305 | 9 | 2 | 0 | 0 | 0 | 94 |
| March | 87 | 348 | 70 | 418 | 9 | 0 | 1 | 0 | 1 | 96.2 |
| April | 91.8 | 370 | 49 | 419 | 34 | 0 | 1 | 1 | 3 | 91.7 |
| May | 89.4 | 373 | 70 | 443 | 11 | 1 | 0.75 | 1 | 2 | 97.2 |
| June | 87.3 | 358 | 81 | 439 | 12 | 0 | 1 | 1 | 3 | 100 |
| July | 89.7 | 377 | 74 | 451 | 7 | 0 | 1 | 1 | 0 | 95.3 |
| August | 75.8 | 306 | 59 | 365 | 10 | 1 | 2 | 0 | 2 | 93.3 |