Year to date monthly stats · 2026
Freddie
Highest chat volume on the team with a flawless QA close to the quarter.
- 81.3
- August score
- 85.4
- YTD average score
- 88.2
- Best month · April
- 2,305
- YTD tickets
- 954
- YTD chats
- 0:20:32
- Chat AHT
Trend
Overall score and QA
Solid line is the overall score, dashed line is QA.
Volume
Ticket and chat output
Stacked to the combined monthly total.
- Chats
- Tickets
Support
Assists and escalations
Received versus given, month by month.
- Assists given
- Chat assist received
- Ticket assist received
Handle time
0:20:32
Average across 75 chats, under manager Allan B.
Year to date
- 3
- Assists given
- 0
- Callbacks
Full record
Year to date monthly stats · 2026
January through August.
| Month | Overall score | Ticket output | Chat output | Combined output | Tix assist received | Chat assist received | Callback | Tix assist given | Chat assist given | QA |
|---|---|---|---|---|---|---|---|---|---|---|
| January | 87.4 | 290 | 115 | 405 | 6 | 7 | 0 | 1 | 0 | 97.6 |
| February | 86 | 273 | 120 | 393 | 16 | 8 | 0 | 1 | 0 | 98.7 |
| March | 87.3 | 325 | 128 | 453 | 17 | 5 | 0 | 1 | 0 | 100 |
| April | 88.2 | 313 | 108 | 421 | 27 | 12 | 0 | 0 | 0 | 98.9 |
| May | 85.2 | 319 | 99 | 418 | 22 | 5 | 0 | 0 | 0 | 95.7 |
| June | 87.6 | 272 | 170 | 442 | 14 | 2 | 0 | 0 | 0 | 100 |
| July | 80.5 | 209 | 125 | 334 | 11 | 2 | 0 | 0 | 0 | 100 |
| August | 81.3 | 304 | 89 | 393 | 21 | 1 | 0 | 0 | 0 | 100 |