Year to date monthly stats · 2026
Camille
Opened 2026 with the strongest score on the team and holds four perfect QA months.
- 80.1
- August score
- 86.2
- YTD average score
- 96.1
- Best month · January
- 2,507
- YTD tickets
- 681
- YTD chats
- 0:25:09
- Chat AHT
Trend
Overall score and QA
Solid line is the overall score, dashed line is QA.
Volume
Ticket and chat output
Stacked to the combined monthly total.
- Chats
- Tickets
Support
Assists and escalations
Received versus given, month by month.
- Assists given
- Chat assist received
- Ticket assist received
Handle time
0:25:09
Average across 44 chats, under manager Allan B.
Year to date
- 3
- Assists given
- 0.75
- Callbacks
Full record
Year to date monthly stats · 2026
January through August.
| Month | Overall score | Ticket output | Chat output | Combined output | Tix assist received | Chat assist received | Callback | Tix assist given | Chat assist given | QA |
|---|---|---|---|---|---|---|---|---|---|---|
| January | 96.1 | 393 | 64 | 457 | 37 | 6 | 0 | 0 | 0 | 97.9 |
| February | 87.8 | 305 | 160 | 465 | 51 | 2 | 0 | 1 | 0 | 100 |
| March | 89.9 | 342 | 74 | 416 | 53 | 5 | 0 | 0 | 0 | 100 |
| April | 85.4 | 300 | 63 | 363 | 27 | 5 | 0 | 0 | 0 | 94.8 |
| May | 84.6 | 284 | 28 | 312 | 39 | 7 | 0 | 0 | 0 | 98.5 |
| June | 80.7 | 273 | 125 | 398 | 27 | 2 | 0.75 | 1 | 0 | 100 |
| July | 85.3 | 318 | 62 | 380 | 29 | 1 | 0 | 1 | 0 | 97.5 |
| August | 80.1 | 292 | 105 | 397 | 21 | 2 | 0 | 0 | 0 | 100 |